pkrs Privacy Policy

1 Who We Are

This Privacy Policy is issued by pkrs ("pkrs", "we", "us", "our"), the operator of the online gaming and sports betting platform available at pkrs.org. pkrs is Pakistan's leading online casino and sports betting destination, offering cricket betting, live dealer games, slots, and a range of casino products accessible via JazzCash, EasyPaisa, and major Pakistani bank transfers.

For the purposes of this Privacy Policy, pkrs acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf (for example, payment processors or identity verification services), those parties act as data processors under our instructions and are bound by strict contractual obligations.

2 Information We Collect

pkrs collects personal information in two ways: information you provide to us directly, and information collected automatically when you use the platform. The categories of data we collect include:

Information you provide directly:

• Identity data: Full legal name, date of birth, gender, and CNIC or passport number provided during registration or KYC verification.
• Contact data: Email address, mobile phone number, and residential address including city (e.g. Karachi, Lahore, Faisalabad, Islamabad).
• Financial data: JazzCash or EasyPaisa account details, bank account or IBAN number, transaction amounts, and deposit/withdrawal history. We do not store full card numbers or payment PINs.
• KYC documents: Scanned copies or photographs of identity documents and proof of address submitted to verify your account.
• Communications data: Records of your correspondence with our support team via live chat or email, including the content of messages and timestamps.
• Responsible gaming data: Any deposit limits, self-exclusion requests, or cooling-off periods you voluntarily set on your account.

Information collected automatically:

• Technical data: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and features accessed on pkrs.org.
• Cookie data: Session tokens, preference cookies, and analytics identifiers as described in Section 6 of this policy.
• Geolocation data: Approximate location derived from your IP address, used to detect access from restricted jurisdictions.

3 How We Use Your Data

pkrs uses the personal information we collect for the following specific purposes:

pkrs does not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent or as required by applicable law.

4 Legal Basis for Processing

pkrs processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and pkrs — including account registration, processing bets, and handling payments — is carried out on the basis that it is necessary to fulfil our agreement with you.
• Legal obligation: pkrs is subject to KYC, AML, and responsible gaming obligations under our international gaming licence and applicable financial regulations. Processing for these purposes is carried out to comply with our legal obligations.
• Legitimate interests: Certain processing activities — such as fraud detection, platform security monitoring, and service improvement analytics — are carried out on the basis of pkrs's legitimate interest in operating a safe, fair, and commercially viable platform, provided those interests are not overridden by your fundamental rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Information

pkrs does not sell your personal data. We may share your information with carefully selected third parties only where necessary and only for the specific purposes described below:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, SadaPay, Meezan Bank, and USDT TRC20 wallet service providers receive transaction data necessary to process your deposits and withdrawals. These parties operate under their own privacy policies and are independently regulated.
• Identity verification providers: Third-party KYC and AML service providers may receive your identity documents and personal details for the purpose of verifying your identity and screening against financial crime watchlists.
• Game and platform technology providers: Software providers that supply casino games, live dealer technology, and sports betting engines may receive anonymised usage and session data for quality assurance and service delivery purposes.
• Regulatory and law enforcement authorities: pkrs may be required to disclose personal data to Pakistani or international regulatory bodies, law enforcement agencies, or courts in response to a lawful request, court order, or regulatory direction.
• Professional advisers: Lawyers, auditors, and compliance consultants engaged by pkrs may access personal data on a confidential basis where necessary for the provision of professional services.

6 Cookies & Tracking Technologies

pkrs uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session state, and gather aggregate usage statistics that help us improve the user experience. The cookies we use fall into the following categories:

• Strictly necessary cookies: Required for basic platform functionality such as maintaining your logged-in session, remembering your language preferences, and ensuring secure navigation. These cookies cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players navigate pkrs.org — which games are most visited, where users drop off, and how long sessions last. This data is used solely to improve platform performance.
• Functional cookies: Store your preferences such as display settings, notification preferences, and responsible gaming reminders to personalise your experience on subsequent visits.

pkrs does not use advertising or cross-site tracking cookies. You can manage cookie settings through your browser's privacy controls. Please note that disabling strictly necessary cookies may prevent you from logging in or using core platform features.

7 Data Retention

pkrs retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Account data and KYC documents: Retained for a minimum of 5 years following account closure, in line with standard AML record-keeping requirements applicable to gaming operators.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction for financial compliance and audit purposes.
• Customer support communications: Retained for 2 years from the date of the last interaction, to allow for complaint escalation and quality review.
• Usage and analytics data: Aggregated analytics data is retained indefinitely in anonymised form. Raw session logs are retained for up to 12 months before anonymisation.
• Marketing consent records: Retained for the duration of your consent and for 3 years thereafter as evidence of the consent given.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pkrs's internal data destruction procedures.

8 Data Security

pkrs implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pkrs.org
• AES-256 encryption for sensitive data stored in our databases, including identity documents and financial records
• Role-based access controls ensuring that only authorised pkrs personnel can access personal data, limited strictly to what their role requires
• Multi-factor authentication for all internal administrative systems
• Regular third-party penetration testing and vulnerability assessments of the pkrs platform
• Automated anomaly detection systems that flag unusual login or transaction patterns for immediate review

While pkrs takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pkrs account credentials. Do not share your password or OTP codes with anyone, including individuals claiming to represent pkrs support.

9 Your Rights

As a pkrs player, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or email:

• Right of access: You may request a copy of the personal data pkrs holds about you, free of charge, within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Account holders can update basic profile details directly via account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations such as AML record-keeping requirements.
• Right to restriction: You may request that we temporarily restrict processing of your data while a correction request or objection is being resolved.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have directly provided to pkrs, where processing is based on your consent or a contract with you.
• Right to object: You may object to processing carried out on the basis of pkrs's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children & Minors

pkrs strictly prohibits access to its platform by individuals under the age of 21 years. We do not knowingly collect, store, or process personal data belonging to minors. All registration processes include an age declaration and are subject to identity verification.

If pkrs becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately close the associated account, void any balance derived from bonus funds, and securely delete the minor's personal data from our systems without delay.

Parents or guardians who believe that a minor may have registered on pkrs or may be accessing the platform should contact our support team immediately. pkrs takes underage gambling prevention extremely seriously and cooperates fully with parental control service providers.

11 International Data Transfers

pkrs operates under an international gaming licence and, as a result, certain personal data may be processed or stored on servers located outside of Pakistan. Where such international transfers occur, pkrs ensures that appropriate safeguards are in place to protect your data to a standard equivalent to what you would expect under applicable data protection principles, including:

• Contractual data processing agreements with all third-party processors that include standard data protection clauses
• Transfer only to jurisdictions or service providers that maintain adequate data protection standards as assessed by pkrs's compliance team
• Regular review of international transfer arrangements as part of pkrs's ongoing data protection compliance programme

By registering an account on pkrs and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your personal data as described in this section.

12 Marketing Communications

pkrs may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, cricket betting markets, PSL promotions, and other pkrs offers — but only where you have given us explicit consent to do so during registration or subsequently via your account settings.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in the pkrs account settings panel
• Clicking the unsubscribe link included in any pkrs marketing email
• Contacting our 24/7 live chat or emailing [email protected] with an opt-out request

Please note that opting out of marketing communications does not affect transactional communications — pkrs will continue to send you account-related notifications such as deposit confirmations, withdrawal updates, KYC requests, and security alerts, as these are necessary for the operation of your account.

13 Policy Amendments

pkrs reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. Any material changes will be communicated to registered players via email notification or an on-platform banner prior to the changes taking effect.

The "Last Updated" date at the top of this page will be revised whenever changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how pkrs handles your personal data. Your continued use of pkrs.org following the posting of any amendment constitutes your acceptance of the revised policy.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how pkrs has handled your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on pkrs.org. Average response: 3–5 minutes.
• Email: [email protected] — for written data subject requests, include "Privacy Request" in the subject line.
• Coverage: Our support team serves players across Karachi, Lahore, Islamabad, Faisalabad, and all major cities in Pakistan.

pkrs will acknowledge all privacy-related enquiries within 5 business days. Formal data subject access requests will be fulfilled within 30 calendar days of identity verification. Where a request is particularly complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.